Gone are those days when you really get what you paid for. Departed
are those days when companies use to ignore the complaints against them. These
statements may be a bit puzzling at first, but both stands true in the present
condition. The most burning topic of the recent time is consumers being
exploited in this market where every day new company is being launched. With
number of services and products added to the market daily, there is increase in
the numbers of cases where consumers are being cheated by frivolous companies.
The quality of services being delivered is the concern for the consumers,
companies and government too. The awareness campaigns are being run by the
government where they are helping to create awareness among consumers. In this
initiative, consumer courts are being set up in every city where consumer
himself can present his case to the court; lawyer is no more needed to be hired
for the case. There are few private and social firms that have entered the
market to provide consumer the consultancy services where they’ll guide you in
resolving complaint against any brand or service. There is one organization, which
I had personally interacted with viz. - Shoutout.co.in. When I shared my
complaint on this website, within 2 days I got a call in order to resolve the
complaint in best possible manner. They guided me through the process of filing
the complaint with consumer court and also commented on the prospects of my
complaint. The best part of this organization is that it offers free guidance throughout
the case. This organization is working as an intermediary to resolve the
complaint with the companies. I think it is the time for consumers to warm up
their chairs, come out of their homes and shout loud so that people become
aware of theft brands and consumer rights. It's time to fight for your rights
and there are people to assist you. Don't be a naive consumer, rather be the enthusiastic
consumer.